Privacy Policy

SERVICE SYNK LIMITED ("ServiceSynk", "we", "us", "our"), a company registered in England & Wales under company number 16873556, with its registered office at 45 Pennine Way, Maidstone, Kent, ME15 8UF, United Kingdom, is the data controller responsible for your personal data. This policy explains how we collect, use, and protect information when you visit our website, engage with our services, or receive communications from us, including SMS and email outreach.

1. What information we collect

We may collect and process the following categories of personal data:

• Contact details you provide directly — name, business name, email address, mobile number, and postal address.
• Business information relevant to the services we discuss with you, such as trade, location, and website details.
• Communication records — messages, replies, and enquiry details exchanged with us by email, SMS, or web form.
• Technical data collected automatically when you visit our website, such as IP address and browser type, used only for basic site performance and security.

2. How we use your information

We use your information to respond to enquiries, provide quotes and services you request, deliver the web design, automation, and outreach services we are engaged to provide, and — where you have consented — to send you SMS or email messages about services that may be relevant to your business. We rely on consent, legitimate interests in operating and promoting our business, and, where applicable, the performance of a contract with you, as our legal bases for processing.

3. SMS and marketing communications

Where we contact you by SMS, you will always have the option to reply STOP to opt out of further messages at any time, and we will action opt-out requests promptly. Your mobile number and any data collected through an SMS opt-in will never be sold or shared with third parties or lead generators for their own marketing purposes. We use trusted service providers, such as Twilio, solely to deliver messages on our behalf, under contractual terms that require them to protect your data and use it only for that purpose.

4. Who we share information with

We share personal data only with service providers who help us operate our business — for example, messaging and email delivery platforms, hosting providers, and scheduling tools — and only to the extent needed to provide our services. We do not sell personal data. We may disclose information where required by law or to protect our legal rights.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal and accounting obligations, and to resolve disputes. Enquiry and communication records are typically retained for no longer than 24 months from your last interaction with us, unless a longer period is required by law.

6. Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, to object to or restrict certain processing, to withdraw consent at any time, and to request a copy of your data in a portable format. To exercise any of these rights, contact us at joe@servicesynk.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

8. Contact us

For any questions about this policy or how we handle your data, contact us at joe@servicesynk.com or by post at 45 Pennine Way, Maidstone, Kent, ME15 8UF, United Kingdom.